Operational Systems Assessment & Design
Need fresh eyes on your operations? I'll dive deep into your current systems, identify bottlenecks, and help design streamlined processes that work for both your staff and residents. This typically involves a 2-3 week assessment followed by actionable recommendations.
Process and Procedure Development
Whether you're starting from scratch or updating existing documentation, I'll help create clear, practical processes that your team can actually use. No unnecessary complexity - just straightforward systems that make sense for your operation.
Monthly Operational Support
Ongoing guidance when you need it. This retainer service gives you regular access to operational consulting, helping you navigate challenges as they arise and continuously improve your systems. Think of it as having an experienced PSH operations director in your back pocket.
Project Based Solutions
Have a specific challenge you're tackling? Whether it's launching a new property, revamping your move-in process, or integrating new service components, we'll create a focused plan to get you where you need to be.
Investment Impact Assessment
For organizations investing substantial funds into housing initiatives, I provide thorough operational assessments to ensure your investment creates meaningful change. Whether your funding supports local or international housing programs, I help verify that resources are being used effectively and creating the intended impact.
My assessment approach looks at the complete operational picture:
- Evaluating systems and processes that directly affect resident success
- Verifying that housing programs maintain consistent quality standards
- Tracking resident outcomes through clear metrics and real stories
- Identifying opportunities to enhance program effectiveness
- Creating transparent monitoring systems for ongoing oversight
You'll receive practical insights about your investment's impact and clear recommendations for maximizing its effectiveness. Think of it as having experienced eyes on the ground, ensuring your funding goes into real change in people's lives.